Archive for the ‘Marketing’ Category

Give Me More Flavor

Monday, May 31st, 2010

Consumers who have had their tastes expanded by celebrity chef’s who continually push the boundaries, the Food Network and growing availability of more ethnic foods.  Thanks to this, they are demanding more intensity and variety in everything from potato chips to chewing gum to beverages and more.  Food marketers need to stay up with this important trend.  You can learn more in an interesting article from the Wall Street Journal titled “A Taste for Hotter, Mintier, Fruitier” .

An Ice Cream Legend Passes Away

Sunday, May 16th, 2010

Richard LaMotta, a true entrepreneur and inventor of the Chipwich sandwich passed away last Tuesday.  Over the year we have designed many variations of the iconic Chipwich package . You read details of his life in the New York Times obituary.

Cost Consciousness Here to Stay

Wednesday, April 21st, 2010

Consumers have now settled into a new level of practicality when it comes to food shopping.  While they still may prefer branded products, they are no longer willing to just walk the aisles without regard to prices.  They are now looking for deals and special offers. Even Whole Foods has started to discount in an effort to reclaim lost customers and change their image away from being known as “Whole Paycheck”.  This creates a challenge for brands who have to be cautious with how and how often they discount to prevent erosion of their brand image. The front cover of USA Today had an in depth article about this phenomenon.

Reading the Labels

Sunday, April 18th, 2010

We all know that more and more consumers are reading the nutritional labels of packaged food contents for calories, sugar, salt and fat.  Now more and more of them are also reading the ingredients.  And the media is telling them what to look for as in this article from Healthy Living.  What are you doing to eliminate ingredients that consumers perceive as unhealthy?  The time to act is now.

Too Many Choices Hurts Sales

Sunday, April 18th, 2010

In case you haven’t heard of the famous jam experiment, it’s worth learning about it.  A researcher set up a table of jams at a grocery store.  Sometimes there were 6 flavors and sometimes there were 24 flavors.  More people stopped at the table when it had 24 flavors for a taste.  But those consumers who stopped by the table with only 6 flavors were 10 times more likely to make a purchase, 30 percent versus 3 percent.  Having too many options may get in the way of making a sale.  Are you offering too many options?  Can you do anything to make shopping your entire category simpler?  To learn more you can now read the book “The Art of Choosing”  by Sheena Iyengar, the researcher of the jam experiment. You can read a review from the New York Times book review.

The Coupon Arises

Saturday, April 17th, 2010

For years we have watched as the use of coupons has declined except for a temporary rise during tough economic times.  The internet started to turn this around and turned the tables on manufacturers as heavy coupon users figured out how to game the system in ways the manufacturer never intended.  They figured out to combine offers and obtain coupons that weren’t meant for them, much to the consternation of manufacturer’s.  Now things are changing as manufacturer’s have figured out how to take advantage of this trend.  The use of online coupons is rising which is saving consumers a lot of money.  The big change is now how manufacturers have figured out how to best use the medium of online coupons which is very different than old school FSI’s.  Online coupons now allow manufacturer’s to gather a tremendous amount of information about each coupons user that can be used for research and for future sales growth by even better targeting and offer customization.  Read the whole story in the New York Times

America Leads in Pre-packaged Foods

Monday, April 5th, 2010

There is an interesting graph in the NY Times that shows how the US leads all other nations in pre-packaged foods.  This graph shows me three things.  First there is a tremendous opportunity for US based food producers to become global and export the convenience of pre-packaged foods to the rest of the world.  As the economic picture for citizens of many foreign countries continues to improve, just like the demand for cars is rising, so can the demand for pre-packaged food.  The second observation is that we should plan on seeing more foreign food producers entering the US market due to its size.  And the third observation is I think we will see continuing pressure from many areas, including the government, to improve the nutritional value of pre-packaged foods as the article also points out how many of these foods are loaded with salt, fat and sugar.  Read more here

In Store Research is Key

Tuesday, March 16th, 2010

More and more brands are discovering the value of understanding what happens at the point of sale with in store research.  Read more about the opportunities for cost effectively growing sales by focusing on consumers who are ready to buy in the article from Ad Age

Effective Marketing is Marketing that doesn’t feel like Marketing

Thursday, February 25th, 2010

 

Here’s an experience of mine that in it’s totality speaks to the new era of business and marketing.

1. So I log into Facebook at work.  Yeah, its a problem i’m working on, but look what happens…

2. My news feed tells me my friend “Sarah S. has become a fan of Jeni’s Splendid Ice Creams.”  Oh!  I like I cream!

3. I click on the link.  It takes me to their Facebook page.  Oooh, I like their logo, it looks contemporary.  I like new things.  I think the word “splendid” was a good choice, its original, it resonates, it means something.  

4. I read their mission:  “Surprise and delight our customers and be engaged in our community.”  Better and slightly less presumptuous than the ” we make the world’s best ice cream.”  Their overview says “We make modern American ice creams, sorbets and yogurts.  We use local ingredients and responsibly grown exotics.”

5. I see they’re out of Ohio, says they’re a small company.  Holy cow they have 9,100 fans on Facebook!  For a small company that’s more than Breyers and Blue Bunny combined.

6. Their page is loaded with content from their fans, and they always respond to them.

What are the chances I would have ever heard of this company if not for Facebook?  I bet they don’t spend much on advertising.  If I walked into a grocery store and found Jeni’s, how much more likely am I to try them instead of my usual brand now that I’ve interacted with them?  How much did all this cost them?  

I’d like to be a customer of theirs.  Because they get it.  Because my friend recommends them.  I’ll bet their ice cream is great too, not that it has to be all that much better, I just like the way they do things.  Effective marketing is marketing that doesn’t feel like marketing.

Drop in Social Media Trust Levels

Monday, February 8th, 2010

Interesting article from Ad Age on the recent changes in consumer trust levels that shows the continuing ineffectiveness of media.  Too bad they didn’t measure the trust level of packaging!